1.1. General
1.1. These Terms of Service (“Terms”) describe the relationship between you (“User”, “you”) and ENEQUI AB, reg. no. 559142-7538 (“ENEQUI”, “us”, “we”) regarding your use of ENEQUI’s App, our Products, and related services (e.g., paid services in the App) (“Services”). The Terms also explain the rights you grant us when you register your account and begin using ENEQUI’s mobile application (“App”) used in conjunction with the Products.
1.2. These Terms and the agreement between you and ENEQUI take effect when you install the App, register your account, and/or accept ENEQUI’s Terms and privacy information.
1.3. As a user, you agree that these Terms are valid between ENEQUI and you, and not with the company distributing the App platform, e.g., Apple or Google. ENEQUI is solely responsible for the App and its content.
1.4. If you are a consumer, the Terms will apply to the extent permitted by mandatory national law in your country of residence.
2. Use of App, Products, and Services
2.1. The App is used for installation, parameter settings, control, monitoring, and management of ENEQUI’s products (“Products”).
2.2. All Users must register and create an account before the App can be used. Access rights for different Users will be set by the installer and/or end user/system owner when the system is created.
2.3. The processing of personal data is in accordance with ENEQUI’s privacy policy, available at https://www.ENEQUI.com/privacy-policy/. By accepting these Terms, you also accept the contents of the privacy policy.
3. Changes
3.1. By accepting these Terms, you agree to comply with them during your use of the App.
3.2. ENEQUI reserves the right to make changes and additions to these Terms from time to time.
4. User Guidelines and Obligations
4.1. Users must be 18 years old to register an account and use the App.
4.2. You accept full responsibility for any unauthorized use of the Service by minors.
4.3. By accepting these Terms, you guarantee that: (i) you are not located in a country subject to a U.S. government embargo or designated as “terrorist-supporting”; and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
4.4. These Terms are not intended to grant rights to anyone other than you and ENEQUI, and under no circumstances do they create rights for third parties.
5. Services
5.1. Downloading and using the App is free. However, you may subscribe to various services that offer additional functionality for a monthly fee.
5.2. To use services in the App, you must have a device compatible with ENEQUI’s technical standards.
5.3. When purchasing a service, you agree to the additional terms specific to that service. In addition to these Terms, your purchase is governed by: (i) the information provided at the time of purchase; and (ii) any service-specific terms you accept (“Purchase Agreement”).
5.4. ENEQUI provides the service according to the Purchase Agreement. If you do not accept the Purchase Agreement, you cannot use the service. You will still have access to the App and its free content.
5.5. Our fees and subscriptions are ongoing and can be found in the App. They will always be clearly communicated when you purchase a service. Fees may vary depending on the service, and ENEQUI reserves the right to update prices at any time. By not canceling your service, you accept the new prices. Data transfer costs or charges from your internet or telecom provider are not included.
5.6. Services are paid in advance and continue until canceled, unless otherwise stated in the service terms.
5.7. By accepting these Terms and service terms, you agree to provide accurate personal information and a valid payment method.
Binding Period and Termination
5.8. Regarding binding periods and termination, clauses 5.9–5.11 apply unless otherwise stated at the time of purchase or in the Subscription Terms.
5.9. Termination must be made in writing via the App or email. After subscribing, you may cancel with one (1) month’s notice.
5.10. ENEQUI reserves the right to terminate your service immediately, at any time, without prior notice if you fail to comply with the Purchase Agreement or applicable laws, or if you use the service fraudulently or in a way that may harm ENEQUI or third parties.
5.11. Termination of paid services does not affect rights or obligations under these Terms except this clause.
5.12. All payments are final and non-refundable, except in cases of:
- Termination in accordance with Swedish law
- Incorrect charges or technical errors in the payment process
5.13. You can cancel your subscription at any time via the App under “Settings” > “My Subscriptions”.
5.14. Upon cancellation:
- You retain access to paid features until the end of the current billing period
- No further charges will occur after the current period
- You lose access to premium features after the cancellation period ends but retain access to basic App functionality
6. Intellectual Property
6.1. The App and all associated intellectual property shall remain the exclusive property of ENEQUI. You have no rights or claims to the App or its intellectual property except as explicitly stated in these Terms.
6.2. By accepting these Terms, you are granted a license to use the App and its Services. Unless otherwise agreed, the license is non-exclusive, fully terminable, and non-transferable. This license does not permit you to: (i) decompile or reverse-engineer the software; (ii) create additional copies or derivative works; (iii) use the App for criminal or immoral purposes; or (iv) connect the App to third-party services without prior written consent or otherwise modify the App.
6.3. ENEQUI reserves the right to provide additional usage instructions for the App, which you must follow if reasonable.
7. Customer Support
7.1. If you experience issues with the App, Products, or Services, need help, or are dissatisfied, please contact ENEQUI using the information under “Contact Us” below.
7.2. The platform provider (e.g., Apple or Google) has no obligation to provide maintenance or support services for the App.
7.3. Complaints related to Products or installations from third parties should be directed to the appropriate installer or seller.
8. Disclaimer of Warranties
8.1. We will use reasonable care in providing the App. However, the App is provided “as is” and we make no other promises or guarantees regarding the App, savings, or earnings. Specifically, we do not guarantee that the App does not infringe on others’ rights or is suitable for specific purposes. We also do not guarantee uninterrupted or error-free use, or protection from data loss, malware, or other security breaches.
8.2. THIS SECTION DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
9. ENEQUI’s Rights
9.1. ENEQUI reserves the right to make changes to the App. You understand that content and/or interface may be changed, removed, or updated without prior notice.
9.2. ENEQUI may update or change the technical requirements of the App to ensure security and improvements. These updates may require you to update the App to continue using it.
10. Limitation of Liability
10.1. ENEQUI is not liable for direct or indirect damages, including loss of profit, goodwill, or business opportunities. We are also not responsible for interoperability issues between your device and the Service or for third-party service failures.
10.2. ENEQUI’s maximum liability is limited to the amount you paid in the twelve (12) months prior to the event giving rise to the claim.
10.3. ENEQUI is not liable for legal claims related to the Products under these Terms.
10.4. ENEQUI’s liability is limited to what is permitted under applicable law or mandatory consumer protection laws in your country of residence.
10.5. The App must not be used for illegal or harmful purposes.
11. Claims
ENEQUI, not the platform distributor, is responsible for handling any claims related to the App and your use of it, including claims under consumer law or regulatory requirements.
12. Entire Agreement
Except as stated in clause 5.3 or otherwise agreed in writing, these Terms constitute the entire agreement between you and ENEQUI and replace all prior agreements.
13. Assignment
ENEQUI may assign these Terms or its rights and obligations. You may not assign or sublicense your rights under these Terms.
14. Contact Us
Questions, complaints, or claims related to the App should be directed to:
ENEQUI AB
Kung Hans Väg 3
192 68 Sollentuna, Sweden
Email: info@ENEQUI.com
Phone: +46 (0)10 122 17 00
15. Governing Law and Dispute Resolution
15.1. These Terms shall be interpreted under Swedish law. The Purchase Agreement shall not limit consumer rights under mandatory law in your country of residence.
15.2. Disputes that cannot be resolved by agreement shall be settled by the Swedish National Board for Consumer Disputes (ARN) or a Swedish court.
15.3. Before escalating a dispute, parties shall attempt to resolve it through negotiation. If unresolved within 30 days, the dispute may be escalated.
15.4. The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
16. Payment Information
16.1. When purchasing Services, you may need to provide payment details. You are responsible for ensuring they are accurate and up to date.
16.2. Payments are handled by third-party providers. ENEQUI does not store card information.
16.3. By providing payment details, you authorize the provider to charge you according to the applicable terms.
16.4. You are responsible for updating payment details. Failed payments may result in service termination.
16.5. You are responsible for unauthorized use of your payment details, including by minors.
16.6. ENEQUI reserves the right to deny or terminate access to paid services in case of suspected fraud or violation of these Terms.
17. Force Majeure
ENEQUI is not liable for delays or failures due to circumstances beyond its control, including natural disasters, war, strikes, pandemics, government actions, or third-party technical failures.
18. Language and Interpretation
These Terms are originally written in Swedish. In case of discrepancies between language versions, the Swedish version shall prevail.